A Smarter Stay in Shanghai
Located in Shanghai, Urcove by HYATT Wujiaochang offers 199 guest rooms designed for modern business travelers seeking comfort and convenience. The hotel integrates intelligent systems to create a seamless and relaxed stay, supported by smart check-in, voice-enabled services, and a fully connected room environment.
Voice + Robotics for Intelligent Service
The hotel features a fully integrated smart system combining voice interaction, robotic services, and hotel operation platforms. Guests can control in-room devices through voice, while requests can be directly communicated via smart audio systems to hotel staff. Robots are also integrated into the service workflow, enabling automated delivery and interaction. This creates a more responsive and efficient service experience while reducing manual workload.
Efficient Operations Behind the Experience
By connecting voice systems, hotel control platforms, and service robots, the solution streamlines internal operations. Tasks can be triggered automatically or routed directly to relevant departments, improving response speed and reducing operational costs. The project demonstrates how smart hotel technology can enhance both guest satisfaction and operational efficiency at scale.
